Read a status in its own context. Import progress, Mission state, sequence state, and send evidence describe different things.
Before you begin
Open the affected record in the correct workspace. If the screen reports unavailable or stale data, refresh it before drawing conclusions.
Read sequence states
In Work → Sending plan, open a sequence and inspect its next action and history.
| State or view | How to use it |
|---|---|
| Needs you | Open the item and review the action it requests. |
| Ready | Eligible work still depends on account execution checks. |
| Scheduled | Inspect the planned time and its timezone. |
| Waiting | Read the condition that must be satisfied first. |
| In conversation | Review the candidate’s reply and recorded conversation. |
| Paused | Identify the Mission, account, or channel hold. |
| Problems | Read the failure or blocker before retrying. |
Completed, Stopped, Canceled, and Failed are distinct closed states. A closed sequence is not necessarily a successful send or a completed hiring outcome.
Establish what happened
Inspect Execution diagnostics, Proof, and Durable history. Current canonical truth differs from Projection update pending, Partial evidence, or Ambiguous truth. Use provider-confirmed evidence to establish a send; approval records establish authorization instead.
A relative follow-up can be waiting for a prior confirmed send. Do not treat that condition as a failure or assume it has an absolute appointment time.
If the state is unclear
Refresh the current sequence and compare its evidence. If uncertainty remains, contact Support with the exact item and displayed explanation before requesting another send.